visiting clients

Visiting Residential Mental Health Clients

Support networks are essential to sustaining recovery after residential psychiatric treatment. During this pandemic, we encourage friends and family to support their loved ones through phone and online video chats.

ADULTS

18 AND OLDER

Visiting Adult Clients

Visitor Lists & Rules

With the client’s permission, family members are automatically included on a client’s visitor list. Clients meet with their Primary Counselor to identify non-family who would be appropriate visitors.

Typically, unless clinically inappropriate, we do not restrict visitation. However, if safety issues become an issue the treatment team reserves the right to manage frequency of visitation.

Visitors must pre-register at least 24 hours prior to each visit. Visitors should visit the online family guide for information on how to sign-up to visit. Contact your loved one's Primary Counselor if you do not have the username and password to access the online family guide.

Visiting Hours

Visiting hours for Rollins Campus are:

  • Monday, Wednesday, Friday: 5:30−8:30 PM Eastern
  • Saturday and Sunday: 11:00 AM−1:30 PM and 5:30−8:30 PM Eastern

Visiting hours for South Campus are:

  • Monday, Wednesday, Friday: 5:30−8:30 PM Eastern
  • Saturday and Sunday: 2:30−5:30 PM and 5:30−8:30 PM Eastern

All visitors are required to sign in at the staff office upon arrival and to sign out when leaving the campus after a visit.

Visitation may be suspended at any time at the discretion of the Skyland Trail medical team.

ADOLESCENTS

14–17 YEARS OLD

Visiting Adolescent Clients

Visitor Lists & Rules

Visitors are limited to legal guardians and siblings ages 12 and older.

Visitors must pre-register by noon on the Wednesday prior to their visit. Guardians should visit the online family guide for information on how to sign-up to visit. Contact your loved one's Primary Therapist if you do not have the username and password to access the online family guide.

Please see visiting rules for additional guidelines and expectations.

Visiting Hours

Visiting Hours at the J. Rex Fuqua Campus for adoelscents:

  • Saturday and Sunday: 1:00-2:30 PM

All visitors must sign in and present photo ID to staff upon arrival and to sign out when leaving the campus after a visit.

Visitation may be suspended at any time at the discretion of the Skyland Trail medical team.