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Admissions: 866-504-4966 | COVID-19

CORONAVIRUS

Coronavirus Information

Here are actions we are taking to protect our clients and community against the spread of coronavirus. We are monitoring the situation and adjusting our response as needed. Please note that the information and policies cited below may change. We appreciate your cooperation and understanding as we work to balance the mental and physical health needs of our clients while protecting our clients, families, and staff from COVID-19 infection.

Last updated: September 11, 2020

Tours & Assessments

Starting the admissions process? See how our process works.

Adult Programs

Learn about admissions to our adult residential and virtual day treatment programs.

Adolescent Programs

Learn about admissions to our residential program for teens ages 14 to 17.

Infection Control

We are taking all precautions recommended by the CDC and public health agencies.

Frequently Asked Questions

Your questions about treatment during the pandemic answered.

COVID-19 Resources

Resources to manage your mental health during this pandemic.

Tours & Assessments

Admissions

We are currently admitting new clients to our adult and adolescent programs. Please speak to an admissions team member for more information: 866-504-4966.

Pre-Admission Campus Tours

We are not permitting pre-admission campus tours at this time. Please view our online virtual campus tours to see our campuses, gardens, and private patient rooms.

Clinical Admissions Assessments

We are conducting all clinical admissions assessments via phone or online video conference. Assessments are scheduled after our clinical team receives and reviews  medical records for any previous mental health providers. The admissions assessment helps our clinical team determine if Skyland Trail can meet your treatment needs. Results of the assessment inform the level of care recommended at admission as well as your specialized treatment plan once you begin treatment.

Adult Programs

The following information applies to our adult residential treatment program, day treatment program, intensive outpatient program, transitional living program, and LEAP.

Residential Admissions to a Precautionary Floor at South Campus

During this pandemic, instead of organizing our adult residential campuses by client age, we are designating South Campus as a precautionary facility for new admissions and Rollins Campus as our main campus for adult residential treatment.

*On the day of admission, Skyland Trail will schedule a Quidel antigen test for COVID-19 with a local partner. The client will report to the testing site for drive through testing and should receive results in 20 to 40 minutes. If test results are negative, the client may proceed to Skyland Trail South Campus to continue with the admission process. If results are positive, the client must return home to quarantine until medically cleared. Family members may not enter South Campus.

Adult residential clients admit directly to the precautionary floor of South Campus and receive a history & physical exam within 48 hours of admission. Clients must remain isolated in their private rooms for three days. During this time, meals and medications will be delivered to their rooms. They can participate in individual and group therapy sessions remotely via zoom online video conferencing. They may leave their rooms to spend scheduled time individually in the gardens.

On day four, Skyland Trail will provide transportation back to the testing site, where the client will receive a second antigen test. If test results are negative, the client may be cleared to transition to the residential floor of South Campus or directly to Rollins Campus, depending on room availability.

Clients at Rollins Campus meet in person for groups and individual primary counselor sessions while wearing masks and practicing physical distancing. Individual psychiatry sessions take place through zoom. All residential clients at Rollins Campus reside in private rooms with private bathrooms.

Clients on the residential floor of South Campus are transported to Rollins Campus to participate in treatment Monday through Friday and to participate in LEAP on Saturday and Saturday. Clients on the residential floor of South Campus may transition to Rollins Campus as rooms become available.

*Clients who are traveling to Atlanta by plane must arrive in Atlanta, then quarantine in a hotel (or other local accommodations) for four days before the day of admission.

Remote Access Day Treatment and IOP

To protect our community and clients one against the spread of coronavirus and continue to provide quality care for our clients, we have transitioned our day treatment and IOP programs to remote access only programs.

Day treatment and IOP clients are no longer coming to campus for treatment services. They are connecting to Skyland Trail services using zoom remote video conferencing.

We continue to offer our current schedule of groups led by our clinicians, Monday through Friday, 10:00 AM to 3:30 PM. Clients also continue to participate remotely in weekly individual sessions with their primary counselor, as well as weekly individual sessions with their psychiatrists. Our psychiatrists are ensuring that clients have access to psychiatric medications while practicing social distancing.

Visiting Clients on Campus

We are not permitting visitors to our campuses. Please consider supporting your loved one via phone or video chat.

Dropping Off Items for Clients

If you need to drop off items for your loved one, please do not bring them to the residence. Please bring them to the Dorothy C. Fuqua Center (1961 North Druid Hills Rd, Atlanta, GA 30329), Monday-Friday, 8:30 AM to 5:30 PM. Please label the bag or box with the client's name and residence. Please note that prepared meals and nonperishable food items will not be accepted. Please do not interact with any clients while dropping off items.

Family Therapy

We are conducting all family therapy sessions via phone or online video conferencing through zoom. Family therapy is available as a additional service to clients in our adult residential and day treatment programs. If you are a current adult client family enrolled in family therapy and have any questions about billing, scheduling or connecting through zoom, please contact Domnise Muldrow.

Family STEP Program

Family STEP is our weekly education and support group offered free of charge for families of clients in our adult residential and day treatment programs. Family STEP is held remotely by zoom online meetings each Thursday evening. Instructions to join via zoom are on the online family guide.

Family Orientation

All monthly family orientations are held remotely by zoom online meetings. Instructions to join are emailed to invited families.

Client Community Outings

We have suspended client community outings at this time. Our residential and recreational therapy teams organize fun activities on campus - from art activities to "screen on the green" outdoor movies - to encourage social engagement with peers and provide structured schedules on evenings and weekends. All activities ensure that physical distancing can be practiced at all times.

Therapeutic Off-Campus Passes

Off-campus therapeutic passes for adult residential clients are no longer permitted. If clients leave campus at any time, they must return to a quarantine room at South Campus and remain isolated in their room until they receive a negative COVID-19 test and are medically cleared to return to a residential room. Clients in quarantine can continue to participate in treatment remotely via zoom.

Transitional Living Program

Transitional living apartments are available to eligible adult clients who are stepping down from residential treatment to day treatment. No visitors are permitted on the campus. Our transitional living staff is organizing remote structured therapeutic and social activities for transitional living residents via zoom and other technology.Transitional clients may leave campus. We are encouraging all clients to follow advice issued by CDC and practice physical distancing by staying in their apartments as much as possible. They should avoid community events, dining or shopping out, and social gatherings. Groups of clients are not permitted in Transitional common areas. Individual clients are welcome to use the campus gardens and park across the street for outdoor walks or runs or enjoying nature. Transitional clients have access to their independence coaches via phone or zoom sessions only. Transitional clients email or text photos of their apartments to the independence coaches so that they can continue to monitor for hygiene or safety concerns. Housekeeping and transitional staff are sanitizing common areas daily. Clients are asked to wipe down their apartments daily as well, focusing on commonly used surfaces such as door handles, faucets, refrigerator and microwave doors, etc.

Alumni Program

No alumni program events are taking place on campus. The alumni support group is meeting regularly via zoom online meetings.

Adolescent Programs

The following information applies to our adolescent residential treatment program, day treatment program, and intensive outpatient program.

Adolescent Residential Treatment

Four days prior to the day of admission, Skyland Trail will schedule an antigen test for COVID-19 for the client and the designated guardian with a local partner.* The client and guardian will report to the testing site for drive through testing and should receive results in 20 minutes to 2 hours. If both test results are negative, the client and guardian may return home or to their local accommodations and quarantine for three days.  They should practice physical isolation (e.g. food brought to room, no physical contact, wear masks, no community activities, etc.). Patient and guardian should not have physical contact with anyone except each other.

On the fourth day, client and guardian should return to Peachtree Immediate Care for a scheduled second testing appointment. If both tests are negative, the client and guardian may go to the J. Rex Fuqua Campus for the admission appointment. The one appointed guardian may enter the building and participate in the admission appointment while wearing mask and gloves.

If one of the second tests returns positive, the client and guardian must return home and quarantine for 14 days and until medically cleared.

An H&P exam will be performed on the day of admission. The client admits to the milieu and must adhere to all COVID-related preventive behaviors, including wearing masks and physical distancing.

* Clients who are traveling to Atlanta by plane must arrive in Atlanta, then quarantine in a hotel (or other local accommodations) with a designated guardian for four days before the day of admission. In most cases, the first antigen test can be scheduled for day five.

Family Therapy Sessions

All family therapy sessions are held remotely via zoom online meetings. Your family therapist will provide instructions for connecting via zoom. Families participate in family therapy sessions twice each week.

Family Enrichment Weekends

Adolescent families participate in family enrichment weekends twice each month. Family enrichment weekends are held remotely via zoom online meetings. Your family therapist will provide instructions for connecting via zoom.

Visitors and Off Campus Passes

Clients may not leave campus with family members, and we are not permitting families to visit campus. Adolescent clients receive regular structured opportunities to connect with their loved ones via phone or video chat.

Client Community Outings

We have suspended all client community outings. Residential and recreational therapy staff members organize structured activities to encourage engagement in treatment and social interaction on evenings and weekends. All activities ensure that physical distancing is maintained at all times.

Remote Access IOP

Adolescent residential clients step down to a virtual intensive outpatient program (IOP). Adolescent IOP clients participate in group and individual sessions via zoom three days a week from 4:00 to 7:00 PM. Adolescent IOP clients may participate in school or academic activities during the day. Virtual IOP currently is only available to Georgia residents.

Infection Control Procedures

Information about action we are taking across all of our campus to follow infection control protocols recommended by public health organizations.

Masks & Gloves

All staff on campus and all residential clients are required to wear masks outside of private offices (staff) and private client rooms (clients). Staff and clients may wear gloves if they choose. Masks and gloves for clients and staff are provided.

Facilities & Housekeeping

Our facilities and housekeeping staff are following infection control guidelines to disinfect surfaces in our buildings and vehicles regularly. We have added two team members to our housekeeping staff. We are cleaning all campuses at lease twice daily and overnight. We are using cleaning products and procedures approved by CDC and EPA. We have increased the presence of hand sanitizer and sanitizing wipes across our campuses. We are limiting capacity for elevators, conference rooms, break rooms, restrooms, and copy rooms. Clients and staff are being encouraged to wash hands frequently, especially before and after groups and before and after meals. Signs have been posted throughout our campus with tips for how to reduce contact with frequently touched surfaces and how to sanitize your hands after.

A specialized air purification system has been installed on all HVAC units at our South Campus. The system uses UV light and active filtration to provide an extra level of air purification.

Food Service

We have suspended salad bars and self-service food lines. Our catering staff serves individually prepared salads and sandwiches daily, in addition to our daily entrees and sides. Options continue to be available for clients with gluten-free, vegetarian, or other special diets.

Remote Staff Assignment

To the extent possible, employees who are not responsible for direct client care or facilities management who can work remotely are doing so to reduce the number of people coming to campus.

Staff Travel

All work-related travel has been suspended. Staff who travel via commercial flight are required to remain at home for 14 days and be medically cleared before returning to campus.

Temperature Screening

We are monitoring temperatures of all clients and staff. Clients get a temperature reading twice each day. Staff receive a temperature reading at the beginning of each work day or shift.

Physical Distancing

Signs are posted on each campus reminding clients to practice physical distancing by remaining six feet apart at all times. Furniture in dining rooms, group rooms, and common areas has been positioned to promote a separation of 6 feet. Floor markers throughout our campuses indicate stopping points in food service lines, entryways, and reception areas. All staff meetings are conducted remotely via zoom.

Frequently Asked Questions

 

If a client has a fever, coughing, shortness of breath, or flu-like symptoms, they are evaluated by our medical staff. The results of the evaluation determine next steps. If coronavirus is suspected, our medical team will attempt to send a sample for testing. The current availability of coronavirus tests is limited and in flux.

Residential clients will be required to remain in their private patient room in isolation. We provide meals  and medications directly to the patient room and make sure the client has socialization and support through technology. Nursing staff will provide ongoing medical care while adhering to CDC's guidelines for infection control. If the client's symptoms worsen, the medical team may determine a transfer to a more appropriate level of care is necessary.

If COVID-19 is confirmed through testing, the client will be asked to return home. If the client would like to return to treatment after convalescing, they must quarantine for at least 14 days and be medically cleared to return to a residential treatment facility.

No. Visitors currently are not allowed on any of our campuses.

Yes. Clients must receive at least one negative COVID-19 antigen tests before admission. Skyland Trail will schedule the testing appointments for you with a partner in the Atlanta community. Please see the adult programs and adolescent programs sections for details.

Yes. Adult and adolescent clients must wear face masks at all times outside of their private rooms. Face masks are provided.

If clinically approved, adults may admit directly to the virtual day treatment program. Virtual day treatment clients must be Georgia residents.

Adolescent clients may not admit directly to the virtual IOP program. All adolescent clients admit to residential treatment before stepping down to IOP. 

 

No. Residential clients in our adult and adolescent clients may not leave campus.

To drop off a package for an adult residential client, please do so during business hours: Monday through Friday, 8:30 AM to 5:30 PM. Please deliver all packages to the reception desk at the Dorothy C. Fuqua Center located at 1961 North Druid Hills Road NE, Atlanta, GA 30329. All packages should be labeled with the client's name and residence. You must wear a mask to enter the building. Do not interact with any clients on campus. Clients who have physical interaction with any visitor to campus will be required to return to a quarantine room at South Campus until medically cleared. Perishable food and meals are not permitted. Please reference the family guide for instructions about special occasions like birthdays. All packages are opened in plain sight of residential staff.

To drop off a package for an adolescent client, you must contact the care coordinator to schedule a time to do so. Do not interact with any clients on campus. Clients who have unauthorized physical interaction with any visitor to campus may be discharged from the program. Perishable and non-perishable food and meals are not permitted. Please reference the family guide for instructions about special occasions like birthdays. All packages are opened in plain sight of residential staff. 

Yes. Clients are encouraged to drive to Atlanta. If you take a commercial flight to Atlanta, you must arrive four days before your scheduled first COVID-19 antigen test and quarantine in a hotel or other local accommodations until your scheduled test day and time.

For More Information

If you have additional questions or concerns, please contact your loved one's treatment team or call 404-315-8333 and ask to speak to Dr. Ray Kotwicki, Charles B. West Chief Medical Officer.

You may also want to reference information on coronavirus provided by the Centers for Disease Control and Prevention:
https://www.cdc.gov/coronavirus/2019-ncov/index.html

Mental Health Resources and Pandemic:
COVID-19 Pandemic and Mental Health