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Admissions: 404-315-8333

CORONAVIRUS

Coronavirus Information

Here are actions we are taking to protect our clients and community against the spread of coronavirus. We are monitoring the situation and adjusting our response as needed. Please note that the information and policies cited below may change. We appreciate your cooperation and understanding as we work to balance the mental and physical health needs of our clients while protecting our clients, families, and staff from COVID-19 infection.

Last updated: May 15, 2020

Admissions Information

We are currently admitting new clients to our adult and adolescent programs. Please speak to an admissions team member for more information: 866-504-4966.

Pre-Admission Campus Tours

We are not permitting pre-admission campus tours at this time. Please view our online virtual campus tours to see our campuses, gardens, and private patient rooms.

Clinical Admissions Assessments

Under further notice, we are only conducting clinical admissions assessments via phone or online video conference.

Admissions Screening

We are screening new clients and families during the admissions process by asking about symptoms, recent travel, and potential exposure to someone with coronavirus. Some clients and families will be elevated to our medical team for an additional evaluation before admission. All clients must receive a negative COVID-19 PCR test and self quarantine for 14 days before admitting.

Adult Programs

The following information applies to our adult residential treatment program, day treatment program, intensive outpatient program, transitional living program, and LEAP.

Residential Admissions to a Precautionary Facility

During this pandemic, instead of organizing our adult residential campuses by client age, we are designating South Campus as a precautionary facility for new admissions and Rollins Campus as our main campus for residential treatment.

Before admitting, all adult residential clients must receive a negative COVID-19 PCR test and self quarantine for 14 days. Clients may receive the PCR test in their community and then self isolate at home.

Adult residential clients admit directly to South Campus and receive a second COVID-19 PCR test and a history & physical exam on the day of admission. They remain sequestered at South Campus for at least six days and until we receive results of the PCR test. They participate in treatment remotely through zoom and do not have direct contact with any clients living at Rollins Campus or staff assigned to Rollins Campus. Once we receive PCR test results from the lab, and the test is negative, the client may move to Rollins Campus.

Clients at Rollins Campus meet in person for groups and individual primary counselor sessions while practicing physical distancing. Individual psychiatry sessions take place through zoom. All residential clients at South Campus and Rollins Campus reside in private rooms with private bathrooms.

Remote Access Day Treatment and IOP

To protect our community and clients one against the spread of coronavirus and continue to provide quality care for our clients, we have transitioned our day treatment and IOP programs to remote access only programs.

Day treatment and IOP clients are no longer coming to campus for treatment services. They are connecting to Skyland Trail services using zoom remote video conferencing.

We continue to offer our current schedule of groups led by our clinicians, Monday through Friday, 10:00 AM to 3:30 PM. Clients also continue to participate remotely in weekly individual sessions with their primary counselor, as well as weekly individual sessions with their psychiatrists. Our psychiatrists are ensuring that clients have access to psychiatric medications while practicing social distancing.

Visiting Clients on Campus

We are not permitting visitors to our campuses effective Tuesday, March 17. Please consider supporting your loved one via phone or video chat.

Dropping Off Items for Clients

If you need to drop off items for your loved one, please do not bring them to the residence. Please bring them to the Dorothy C. Fuqua Center (1961 North Druid Hills Rd, Atlanta, GA 30329), Monday-Friday, 8:30 AM to 5:30 PM. Please label the bag or box with the client's name and residence. Please note that prepared meals and nonperishable food items will not be accepted.

Family Therapy

We are no longer conducting family therapy sessions on campus and are instead conducting family therapy sessions via phone or video conferencing through zoom. This change will not impact insurance coverage. If we were billing your insurance directly for family therapy before, we will continue to do so. If you are paying privately for family therapy, you will continue to receive a statement outlining your financial responsibility and options for payment. If you are a current client family enrolled in family therapy and have any questions about billing, scheduling or connecting through zoom, please contact Domnise Muldrow.

Family STEP Program

Until further notice, Family STEP will be held remotely by zoom conferencing only. Instructions to join via zoom are on the online family portal.

Family Orientation

March and April 2020 family orientations will be held remotely by zoom conferencing only. Instructions to join will be emailed to invited families.

Client Community Outings

We are suspending all client community outings at this time. We may continue to visit parks for nature walks as we feel this is a low-risk activity for clients and staff.

Therapeutic Off-Campus Passes

We are no longer permitting off-campus therapeutic passes for adult residential clients.

Transitional Living Program

No visitors are permitted on the campus until further notice. We have cancelled all outings in the community as well as on-campus groups and activities. We are encouraging all clients to follow advice issued by CDC and practice social distancing by staying in their apartments as much as possible. They should avoid community events, dining or shopping out, and social gatherings. Groups of clients are not permitted in Transitional common areas. Individual clients are welcome to use the campus gardens and park across the street for outdoor walks or runs or enjoying nature. Clients may choose to leave Transitional Living and return home to live. Clients who decide to return home for more than two days will need to fill out a leave notification and indicate they would like to be placed on a leave of absence (LOA). Clients who are issued an LOA will not be billed for Transitional Living program fees. They will not be required to remove their belongs from the apartment, and we will not assign their room to any other resident. Clients who choose to stay in Transitional Living will have access to their independence coaches via phone sessions only. They will be asked to email or text photos of their apartments to the independence coaches so that they can continue to monitor for hygiene concerns. They will also be asked to bring their medications to a meeting with the nurse in common areas. Housekeeping and transitional staff are sanitizing common areas daily. Clients are asked to wipe down their apartments daily as well, focusing on commonly used surfaces such as door handles, faucets, refrigerator and microwave doors, etc.

Alumni Program

No alumni program events will take place on campus. The alumni support group will continue to be conducted via zoom online meetings.

Adolescent Programs

The following information applies to our adolescent residential treatment program, day treatment program, and intensive outpatient program.

Adolescent Residential Treatment

Before admitting, all adolescent residential clients must receive a negative COVID-19 PCR test and self quarantine for 14 days. Clients may receive the PCR test in their community and then self isolate at home.

Adolescent clients receive a second PCR test as part of their history & physical exam on the day of admission. Adolescent clients attend groups and individual sessions but must wear an N95 mask and maintain distance from staff and other clients until PCR test results are received (about 1 to 5 days after admission). Adolescent clients meet in person for groups and individual primary counselor sessions while practicing physical distancing.

Family Therapy Sessions

Until further notice, family therapy sessions will be held remotely by zoom conferencing only. Your family therapist will provide instructions for connecting via zoom.

Family Enrichment Weekends

Until further notice, family enrichment weekends will be held remotely by zoom conferencing only. Your family therapist will provide instructions for connecting via zoom.

Family Pass Sundays

Until further notice, Family Pass Sundays are canceled. Clients may not leave campus with family members, and we are not permitting families to visit campus. Families will be contacted with opportunities to connect with their loved one via phone or video chat.

Client Community Outings

We are suspending all client community outings at this time. We may continue to visit parks for nature walks as we feel this is a low-risk activity for clients and staff.

Remote Access Day Treatment and IOP

To protect our community and clients one against the spread of coronavirus and continue to provide quality care for our clients, we have transitioned our day treatment and IOP programs to remote access only programs. Day treatment and IOP clients are no longer coming to campus for treatment services. They are connecting to Skyland Trail services using zoom remote video conferencing.

We continue to offer our current schedule of groups led by our counselors. Clients also continue to participate remotely in weekly individual sessions with their primary therapists, as well as weekly individual sessions with their psychiatrists. Our psychiatrists are ensuring that client families have access to psychiatric medications while practicing social distancing.

Community Events & On-Campus Meetings

We have canceled community events, professional workshops, and other on-campus meetings for March and April 2020. To the greatest extent possible, we want to limit the people on our campuses to clients and staff. We also want to contribute to larger community efforts to slow the spread of coronavirus through social distancing.

Event Status

Canceled Events:

Events that will be held as a conference call or zoom online meeting:

Infection Control Procedures

Information about action we are taking across all of our campus to follow infection control protocols recommended by public health organizations.

Masks & Gloves

All staff on campus and all residential clients will be required to wear masks outside of private offices (staff) and private client rooms (clients). Staff and clients may wear gloves if they choose. Masks and gloves for clients and staff are provided.

Facilities & Housekeeping

Our facilities and housekeeping staff are following infection control guidelines to disinfect surfaces in our buildings and vehicles regularly. We have added two team members to our housekeeping staff. We are cleaning all campuses at lease twice daily and overnight. We are using cleaning products and procedures approved by CDC and EPA. We have increased the presence of hand sanitizer and sanitizing wipes across our campuses. Clients and staff are being encouraged to wash hands frequently, especially before and after groups and before and after meals. Signs have been posted throughout our campus with tips for how to reduce contact with frequently touched surfaces and how to sanitize your hands after.

Foodservice

We are ending salad bars and self-service food lines temporarily. Our catering staff will serve individual prepared salads and sandwiches daily, in addition to our daily entrees and sides. Options will continue to be available for clients with gluten-free, vegetarian, or other special diets. We are making other changes related to infection control in the serving and dining areas.

Remote Staff Assignment

To the extent possible, all employees who are not responsible for direct client care or facilities management who can work remotely are doing so to reduce the number of people coming to campus.

Staff Travel

All work-related travel has been suspended. Staff who travel via commercial flight or to or from areas with active infections are required to remain at home for 14 days before returning to campus.

Temperature Screening

We are monitoring temperatures of all clients and staff. Clients get a temperature reading twice each day. Staff receive a temperature reading at the beginning of each work day or shift.

Physical Distancing

The facilities team is posting signs on each campus reminding clients to practice physical distancing by remaining six feet apart at all times. They are also removing or rearranging furniture in dining and common areas to promote a separation of 6 feet. They are placing mandatory stopping points for hand sanitizing at key points like food service lines and entryways.

Frequently Asked Questions

What happens if a client exhibits symptoms of coronavirus infection?

If a client has a fever, coughing, shortness of breath, or flu-like symptoms, they are evaluated by our medical staff. The results of the evaluation determine next steps. If coronavirus is suspected, our medical team will attempt to send a sample for testing. The current availability of coronavirus tests is limited and in flux.

Residential clients will be required to remain in their private patient room in isolation. Clients in transitional housing would be isolated in a private room, and the client's roommate would be monitored for symptoms. We provide meals directly to the patient room and make sure the client has socialization and support through technology. Nursing staff will provide ongoing medical care while adhering to CDC's guidelines for infection control. If the client's symptoms worsen, the medical team may determine a transfer to a more appropriate level of care is necessary.

If a client is ill and wishes to discharge from services and return home, they may do so. To protect public health, we encourage clients and families who are ill not to travel via commercial flights.

For More Information

If you have additional questions or concerns, please contact your loved one's treatment team or call 404-315-8333 and ask to speak to Dr. Ray Kotwicki, Charles B. West Chief Medical Officer.

Skyland Trail is sending regular email updates to families of current clients. If you are not receiving these emails, please contact your loved one's treatment team and ask to be added to our mailing list for these alerts.

You may also want to reference information on coronavirus provided by the Centers for Disease Control and Prevention:
https://www.cdc.gov/coronavirus/2019-ncov/index.html

Mental Health Resources and Pandemic:
COVID-19 Pandemic and Mental Health