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Admissions: 866-504-4966 | COVID-19

CORONAVIRUS

Coronavirus Information

Here are actions we are taking to protect our clients and community against the spread of coronavirus. We are monitoring the situation and adjusting our response as needed. Please note that the information and policies cited below may change. We appreciate your cooperation and understanding as we work to balance the mental and physical health needs of our clients while protecting our clients, families, and staff from COVID-19 infection.

Last updated: April 13, 2021

Tours & Assessments

Starting the admissions
process? See how our process works.

Adult Programs

Learn about admissions to our adult residential and virtual day treatment programs.

Adolescent Programs

Learn about admissions to our residential program for teens ages 14 to 17.

Infection Control

We are taking all precautions recommended by the CDC and public health agencies.

Frequently Asked Questions

Your questions about
treatment during the pandemic answered.

COVID-19 Resources

Resources to manage
your mental health during this pandemic.

Tours & Assessments

Admissions

We are currently admitting new clients to our adult and adolescent programs. Please speak to an admissions team member for more information: 866-504-4966.

Pre-Admission Campus Tours

We are not permitting pre-admission campus tours at this time. Please view our online virtual campus tours to see our campuses, gardens, and private patient rooms.

Clinical Admissions Assessments

We are conducting all clinical admissions assessments via phone or online video conference. Assessments are scheduled after our clinical team receives and reviews  medical records for any previous mental health providers. The admissions assessment helps our clinical team determine if Skyland Trail can meet your treatment needs. Results of the assessment inform the level of care recommended at admission as well as your specialized treatment plan once you begin treatment.

Adult Residential Programs

The following information applies to our adult residential treatment program.

Vaccination Status

A “fully vaccinated” person is someone who has received two doses of the Moderna or Pfizer vaccine and 10 days have passed since the second vaccine OR someone who has received one dose of the Johnson & Johnson vaccine and 10 days have passed since vaccination. Documentation of vaccination is required.

Fully Vaccinated Clients

Pre-admission Testing

On the day of the scheduled admission appointment, fully vaccinated patients must receive an onsite COVID-19 rapid antigen test at the Skyland Trail Glenn Family Wellness Clinic and complete a screening.

  • If the rapid test is negative, the client may proceed to the admissions appointment.
  • If the rapid test is positive, a second rapid test will be administered immediately to rule out a false positive. If the second test is negative, the client may proceed to the admissions appointment.
  • If two rapid tests are positive, the client will be given a PCR test. The client must return home to quarantine until PCR test results return from the lab (approximately 2-5 business days). Clients may alternately independently schedule a rapid PCR test with a provider in the community. If the PCR test result is negative, the client may proceed with the admission. If the PCR test result is positive, they must quarantine at home for 10 days after their positive test. If no symptoms develop during the 10 day quarantine, and if approved by Skyland Trail medical staff, the client may proceed with the admission. If the client begins to exhibit symptoms during the 10 day quarantine, they must wait until all symptoms have resolved and then begin a 10-day quarantine, starting over with the first symptom-free day as day one.

Admitting to a Residential Campus

After completing pre-admission testing, fully vaccinated clients are not required to admit to a precautionary room or quarantine after admission. They admit directly to a residential room at Rollins Campus or South Campus depending on availability. They may immediately begin attending in-person groups, individual sessions, and meals in the dining room(s). Clients must wear masks at all times outside of their private rooms and must practice physical distancing while on campus.

Visitors are not permitted to enter the building at South Campus or Rollins Campus. Family members should wait in the car while the client enters South Campus or Rollins Campus for the admission appointment.

Note that when clients admit to a residential room, their phones and devices will be collected by residential staff. Phone and device access and use is outlined by the Rollins Level System. With treatment team permission, clients may have access to their phones at level two and their laptops and tablets at level 3. Note that a client’s phone or device use may be restricted at any time if use interferes with treatment.

Not Fully Vaccinated Clients

Moderna Covid-19 Vaccine

All clients admitting to the adult residential treatment program who have not yet been vaccinated will be required to receive the Modern Covid-19 Vaccine. (Skyland Trail is authorized to administer the Moderna Covid-19 Vaccine as doses are available.) Exemptions may be requested by clients with medical contraindications by submitting a signed letter from a licensed internal medicine, infectious disease, or family practice physician. Exemptions may also be requested based on religious beliefs through a signed and notarized affidavit. Learn more about the Moderna Covid-19 Vaccine here.

Residential Admissions to a Precautionary Floor at South Campus

During this pandemic, instead of organizing our adult residential campuses by client age, we are designating South Campus as a precautionary facility for new admissions and Rollins Campus as our main campus for adult residential treatment.

Pre-Admission Self-Quarantine

For four days prior to admission, clients must adhere to CDC’s guidelines for self quarantine. Clients may not leave home except for essential activities when necessary. When not in the home, the client must follow all CDC guidelines for physical distancing, wearing masks, and hand hygiene. Clients should ensure to the best of their ability that when other members of their household leave home for essential activities, they also follow CDC guidelines for physical distancing, wearing masks, and hand hygiene. If other members of the client’s household routinely leave home for work, childcare, or other activities, the client must practice physical isolation in the home and not have physical contact with those individuals. Clients may not permit visitors to enter the home.

Clients who are traveling to Atlanta by plane must arrive in Atlanta, then quarantine in a hotel (or other local accommodations) for four days before the initial antigen test.

Pre-Admission Testing

On the day prior to the scheduled admission appointment, all patients must receive a COVID-19 rapid antigen test. Clients must schedule a test with a testing site in the community that provides same-day results. The client will forward a scanned copy or a photo of the results issued by the testing site to the Skyland Trail admissions counselor. The client or financially responsible party will be responsible for any costs related to the antigen test. (COVID-19 testing is covered by most insurance providers.)

If test results of the first antigen test are negative, the client should return home or to local accommodations directly from the testing site. The client should have no close physical contact with any other individuals, including individuals in the same household before departing for the admission appointment the following day.

If test results of the first antigen test are positive, the client must return home or to local accommodations directly from the testing location and must receive medical clearance before they continue with the admission process.

  • If the client has no symptoms, they must quarantine at home for 10 days after their positive test. If no symptoms develop during the 10 day quarantine, the client may then obtain a letter from a licensed internal medicine, infectious disease, or family practice physician indicating they are symptom-free and medically cleared to enter a residential facility. If approved by Skyland Trail medical staff, the client may begin the pre-admission testing process again. If the client begins to exhibit symptoms during the 10 day quarantine, they must wait until all symptoms have resolved and then begin a 10-day quarantine, starting over with the first symptom-free day as day one.
  • If the client is experiencing symptoms at the time of the positive test, they must return home, wait until all symptoms have resolved, and then begin a 10-day quarantine, starting with the first symptom-free day as day one. The client may then obtain a letter from a licensed internal medicine, infectious disease, or family practice physician indicating they are symptom-free and medically cleared to enter a residential facility. If approved by Skyland Trail medical staff, the client may begin the pre-admission testing process again.

Admitting to the Precautionary Floor at South Campus

Visitors are not permitted to enter the building at South Campus. Family members should wait in the car while the client enters South Campus for the admission appointment.

Adult residential clients receive a history & physical exam within 48 hours of the day of admission. As part of the exam, a swab will be taken to be submitted for a COVID-19 PCR test. Results from the PCR test will NOT be available on the day of admission.

While waiting for PCR test results and medical clearance, clients are assigned to the precautionary floor and designated as “code orange.” Clients on the precautionary floor must remain isolated in their private rooms until medically cleared.

While on the precautionary floor, meals and medications will be delivered to the client’s private room. Continental breakfast is provided. Lunch and dinner are ordered from local restaurants. With approval from residential staff, clients may leave their room to spend scheduled time individually in the gardens. Clients are expected to participate in individual and group therapy sessions remotely via zoom online video conferencing while in their rooms. A schedule and instructions will be provided.

Typically, clients may expect to leave the precautionary floor on the Monday or Tuesday following the admission day. To leave the precautionary floor, clients must be medically cleared. A negative PCR test is required for medical clearance. Note that Skyland Trail sends samples for PCR tests out to a third party lab for processing. Lab processing times, though typically 2 to 3 days, may vary and may affect the length of a client’s stay on the precautionary floor.

When a negative PCR test result is received AND at least 72 hours have passed since the history & physical exam without the client developing any symptoms, Skyland Trail will administer a third COVID-19 test: an on-site rapid antigen test. Results of the on-site rapid antigen test will be available within an hour.

If results from the on-site rapid antigen test are negative, the client may be cleared to transition to the residential floor at South Campus or directly to Rollins Campus, depending on bed availability. Note that in some cases Skyland Trail may not be able to conduct the on-site rapid antigen test or transition clients to a residential room on Saturdays or Sundays.

If results from the on-site rapid antigen test are positive, the client must return home or to local accommodations to quarantine for at least 10 days and until medically cleared. To resume the admissions process, clients must obtain a letter from a licensed internal medicine, infectious disease, or family practice physician indicating they are symptom-free and medically cleared to enter a residential facility. If approved by Skyland Trail medical staff, the client may begin the pre-admission testing process again.

Transitioning to the Residential Floor at South Campus and Rollins Campus

If beds are available at Rollins Campus, clients may transition directly from the precautionary floor at South to Rollins Campus after a second negative test. If beds are not available at Rollins Campus, clients transition to the residential floor at South Campus until a room is available at Rollins. Clients on the residential floor at South Campus may enjoy designated common areas at South while wearing a mask and practicing physical distancing and will be transported via van to Rollins Campus Monday through Friday to participate in the treatment program. Clients will also be transported to Rollins Campus on Saturday and Sunday to participate in LEAP from noon to 4:00 PM. Clients begin progress on the Rollins Level System when they move to the residential floor at South Campus. Moves to Rollins will take place twice weekly as beds become available at Rollins. Transitions will not take place on Saturday or Sunday.

All Adult Residential Clients

Visiting Clients on Campus

We are not permitting visitors to our campuses. Please consider supporting your loved one via phone or video chat.

Dropping Off Items for Clients

If you need to drop off items for your loved one, please do not bring them to the residence. Please bring them to the Dorothy C. Fuqua Center (1961 North Druid Hills Rd, Atlanta, GA 30329), Monday-Friday, 8:30 AM to 5:30 PM. Please label the bag or box with the client's name and residence. Please note that prepared meals and nonperishable food items will not be accepted. Please do not interact with any clients while dropping off items.

Client Community Outings

We have suspended client community outings at this time. Our residential and recreational therapy teams organize fun activities on campus - from art activities to "screen on the green" outdoor movies - to encourage social engagement with peers and provide structured schedules on evenings and weekends. All activities ensure that physical distancing can be practiced at all times.

Therapeutic Off-Campus Passes

Off-campus therapeutic passes for adult residential clients are no longer permitted. If clients leave campus at any time, they must return to a quarantine room at South Campus and remain isolated in their room until they receive a negative COVID-19 test and are medically cleared to return to a residential room. Clients in quarantine can continue to participate in treatment remotely via zoom.

Adult Remote Access Day Treatment and IOP

To protect our community and clients one against the spread of coronavirus and continue to provide quality care for our clients, we have transitioned our day treatment and IOP programs to remote access only programs.

Day treatment and IOP clients are no longer coming to campus for treatment services. They are connecting to Skyland Trail services using zoom remote video conferencing.

We continue to offer our current schedule of groups led by our clinicians, Monday through Friday, 10:00 AM to 3:30 PM. Clients also continue to participate remotely in weekly individual sessions with their primary counselor, as well as weekly individual sessions with their psychiatrists. Our psychiatrists are ensuring that clients have access to psychiatric medications while practicing social distancing.

Clients admitting directly to the Day Treatment program are encouraged to receive the Moderna COVID-19 vaccination from the Skyland Trail Glenn Family Wellness Clinic if they have not yet been vaccinated.

Adult Family Services

Family Therapy

We are conducting all family therapy sessions via phone or online video conferencing through zoom. Family therapy is available as a additional service to clients in our adult residential and day treatment programs. If you are a current adult client family enrolled in family therapy and have any questions about billing, scheduling or connecting through zoom, please contact Domnise Muldrow.

Family STEP Program

Family STEP is our weekly education and support group offered free of charge for families of clients in our adult residential and day treatment programs. Family STEP is held remotely by zoom online meetings each Thursday evening. Instructions to join via zoom are on the online family guide.

Family Orientation

All monthly family orientations are held remotely by zoom online meetings. Instructions to join are emailed to invited families.

Adult Transitional Living Program

Transitional living apartments are available to eligible adult clients who are stepping down from residential treatment to day treatment. No visitors are permitted inside buildings on the campus. Our transitional living staff is organizing remote structured therapeutic and social activities for transitional living residents via zoom and other technology. Transitional clients may leave campus. We are encouraging all clients to follow advice issued by CDC and practice physical distancing by staying in their apartments as much as possible. They should avoid community events, dining or shopping out, and social gatherings. Groups of clients are not permitted in Transitional common areas. Individual clients are welcome to use the campus gardens and park across the street for outdoor walks or runs or enjoying nature. Housekeeping and transitional staff are sanitizing common areas daily. Clients are asked to wipe down their apartments daily as well, focusing on commonly used surfaces such as door handles, faucets, refrigerator and microwave doors, etc.

Adult Alumni Program

No alumni program events are taking place on campus. The alumni support group is meeting regularly via zoom online meetings.

Adolescent Residential Program

The following information applies to our adolescent residential treatment program.

Vaccination Status

A “fully vaccinated” adolescent is someone who is at least 16-years-old, has received two doses of the Pfizer vaccine, and 10 days have passed since the second vaccine. Documentation of vaccination is required.

Fully Vaccinated Adolescents

Pre-Admission Testing

On the day of the scheduled admission appointment, fully vaccinated patients must receive an onsite COVID-19 rapid antigen test at the Skyland Trail Glenn Family Wellness Clinic and complete a screening.

  • If the rapid test is negative, the client may proceed to the admissions appointment.
  • If the rapid test is positive, a second rapid test will be administered immediately to rule out a false positive. If the second test is negative, the client may proceed to the admissions appointment.
  • If two rapid tests are positive, the client will be given a PCR test. The client must return home to quarantine until PCR test results return from the lab (approximately 2-5 business days). Clients may alternately independently schedule a rapid PCR test with a provider in the community. If the PCR test result is negative, the client may proceed with the admission. If the PCR test result is positive, they must quarantine at home for 10 days after their positive test. If no symptoms develop during the 10 day quarantine, and if approved by Skyland Trail medical staff, the client may proceed with the admission. If the client begins to exhibit symptoms during the 10 day quarantine, they must wait until all symptoms have resolved and then begin a 10-day quarantine, starting over with the first symptom-free day as day one.

Not Fully Vaccinated Adolescents

Pre-Admission Testing

First Rapid Antigen Test in the Community

Approximately 4 to 7 days prior to the day of admission, the client and the designated guardian must receive a rapid COVID-19 antigen test with a testing site in the community that provides same-day results.* The designated guardian must be a legal guardian with medical rights. The guardian will forward a scanned copy or a photo of the results for both the client and the guardian issued by the testing site to the Skyland Trail admissions counselor. The financially responsible party will be responsible for any costs related to the antigen test. (COVID-19 testing is covered by most insurance providers.)

If both test results are negative, the client and guardian may return home or to their local accommodations and quarantine until the following day. They should practice physical isolation (e.g. food brought to room, no physical contact, wear masks, no community activities, etc.). Patient and guardian should not have physical contact with anyone except each other.

* Clients who travel to Atlanta by plane must arrive in Atlanta, then quarantine in a hotel (or other local accommodations) with a designated guardian for four days before the first antigen test in the community.

Drive-Through PCR Test at Skyland Trail Glenn Family Wellness Clinic

On the day following the first rapid antigen test, client and guardian should arrive at the Skyland Trail Glenn Family Wellness Clinic at the Dorothy C. Fuqua Center for a scheduled drive-through PCR test. The admissions counselor will provide a date and time for the drive-through appointment. Only the client will receive the PCR test. PCR test results will not be available on the same day.

After the drive-through PCR test, client and guardian should return directly home or to local accommodations and continue to quarantine together until the admissions counselor contacts them with results of the PCR test and next steps.

Typically, clients may expect to have an admission appointment scheduled for the Monday or Tuesday following the drive-through PCR test day. Note that Skyland Trail sends samples for PCR tests out to a third party lab for processing. Lab processing times, though typically 2 to 3 days, may vary and may affect the length of time a client must quarantine at home before an admission appointment can be scheduled.

Drive-Through Rapid Antigen Test at Skyland Trail Glenn Family Wellness Clinic

When a negative PCR test result is received AND at least 72 hours have passed since the PCR test without the client or guardian developing any symptoms, Skyland Trail will schedule another drive-through COVID-19 test for the client: an on-site rapid antigen test at the Glenn Family Wellness Center. Results of the on-site rapid antigen test will be available within 30 minutes. The client and guardian should wait in their vehicle in the parking lot of the Glenn Family Wellness Center until test results are received.

If the drive-through rapid antigen test is negative, the client and guardian may go directly to the J. Rex Fuqua Campus for the admission appointment.

All Residential Adolescents

Admissions Appointment

After arriving at the J. Rex Fuqua Campus, the guardian should call the admissions counselor, and they will meet the client in the parking lot and escort them into the building.

Guardians who are not fully vaccinated may not enter the building for the admission appointment. They should remain in the car until any required paperwork is completed.

Guardians who are fully vaccinated may enter the clinical building for the admissions appointment. No guardians or family members may not enter areas of the clinical building outside of the admissions area nor enter the residential building. A “fully vaccinated” person is someone who has received two doses of the Moderna or Pfizer vaccine and 10 days have passed since the second vaccine OR someone who has received one dose of the Johnson & Johnson vaccine and 10 days have passed since vaccination. Documentation of vaccination is required.

The adolescent client will receive a history and physical exam on the day of admission. The client admits to the milieu and must adhere to all COVID-related preventive behaviors, including wearing masks and physical distancing. After the admission appointment, no visitors are permitted.

Family Therapy Sessions

All family therapy sessions are held remotely via zoom online meetings. Your family therapist will provide instructions for connecting via zoom. Families participate in family therapy sessions weekly.

Visitors and Off Campus Passes

Clients may not leave campus with family members, and we are not permitting families to visit campus. Adolescent clients receive regular structured opportunities to connect with their loved ones via phone or video chat.

Client Community Outings

We have suspended all client community outings. Residential and recreational therapy staff members organize structured activities to encourage engagement in treatment and social interaction on evenings and weekends. All activities ensure that physical distancing is maintained at all times.

Remote Access IOP

Adolescent residential clients step down to a virtual intensive outpatient program (IOP). Adolescent IOP clients participate in group and individual sessions via zoom three days a week from 4:00 to 7:00 PM. Adolescent IOP clients may participate in school or academic activities during the day. Virtual IOP currently is only available to Georgia residents.

Infection Control Procedures

Information about action we are taking across all of our campus to follow infection control protocols recommended by public health organizations.

Masks & Gloves

All staff on campus and all residential clients are required to wear masks outside of private offices (staff) and private client rooms (clients). Staff and clients may wear gloves if they choose. Masks and gloves for clients and staff are provided.

Facilities & Housekeeping

Our facilities and housekeeping staff are following infection control guidelines to disinfect surfaces in our buildings and vehicles regularly. We have added two team members to our housekeeping staff. We are cleaning all campuses at lease twice daily and overnight. We are using cleaning products and procedures approved by CDC and EPA. We have increased the presence of hand sanitizer and sanitizing wipes across our campuses. We are limiting capacity for elevators, conference rooms, break rooms, restrooms, and copy rooms. Clients and staff are being encouraged to wash hands frequently, especially before and after groups and before and after meals. Signs have been posted throughout our campus with tips for how to reduce contact with frequently touched surfaces and how to sanitize your hands after.

A specialized air purification system has been installed on all HVAC units at our South Campus. The system uses UV light and active filtration to provide an extra level of air purification.

Food Service

We have suspended salad bars and self-service food lines. Our catering staff serves individually prepared salads and sandwiches daily, in addition to our daily entrees and sides. Options continue to be available for clients with gluten-free, vegetarian, or other special diets.

Temperature Screening

We are monitoring temperatures of all clients and staff. Clients get a temperature reading twice each day. Staff receive a temperature reading at the beginning of each work day or shift.

Physical Distancing

Signs are posted on each campus reminding clients to practice physical distancing by remaining six feet apart at all times. Furniture in dining rooms, group rooms, and common areas has been positioned to promote a separation of 6 feet. Floor markers throughout our campuses indicate stopping points in food service lines, entryways, and reception areas. All staff meetings are conducted remotely via zoom.

Frequently Asked Questions

 

If a client has a fever, coughing, shortness of breath, or flu-like symptoms, they are evaluated by our medical staff. The results of the evaluation determine next steps. If coronavirus is suspected, our medical team will attempt to send a sample for testing. The current availability of coronavirus tests is limited and in flux.

Residential clients will be required to remain in their private patient room in isolation. We provide meals  and medications directly to the patient room and make sure the client has socialization and support through technology. Nursing staff will provide ongoing medical care while adhering to CDC's guidelines for infection control. If the client's symptoms worsen, the medical team may determine a transfer to a more appropriate level of care is necessary.

If COVID-19 is confirmed through testing, the client will be asked to return home. If the client would like to return to treatment after convalescing, they must quarantine for at least 14 days and be medically cleared to return to a residential treatment facility.

No. Visitors currently are not allowed on any of our campuses.

Yes. Clients must receive at least one negative COVID-19 antigen test before admission. Please see the adult programs and adolescent programs sections for details.

Yes. Adult and adolescent clients must wear face masks at all times outside of their private rooms. Face masks are provided.

If clinically approved, adults may admit directly to the virtual day treatment program. Virtual day treatment clients must be Georgia residents.

Adolescent clients may not admit directly to the virtual IOP program. All adolescent clients admit to residential treatment before stepping down to IOP. 

 

No. Residential clients in our adult and adolescent clients may not leave campus.

To drop off a package for an adult residential client, please do so during business hours: Monday through Friday, 8:30 AM to 5:30 PM. Please deliver all packages to the reception desk at the Dorothy C. Fuqua Center located at 1961 North Druid Hills Road NE, Atlanta, GA 30329. All packages should be labeled with the client's name and residence. You must wear a mask to enter the building. Do not interact with any clients on campus. Clients who have physical interaction with any visitor to campus will be required to return to a quarantine room at South Campus until medically cleared. Perishable food and meals are not permitted. Please reference the family guide for instructions about special occasions like birthdays. All packages are opened in plain sight of residential staff.

To drop off a package for an adolescent client, you must contact the care coordinator to schedule a time to do so. Do not interact with any clients on campus. Clients who have unauthorized physical interaction with any visitor to campus may be discharged from the program. Perishable and non-perishable food and meals are not permitted. Please reference the family guide for instructions about special occasions like birthdays. All packages are opened in plain sight of residential staff. 

Yes. If you are not fully vaccinated and you take a commercial flight to Atlanta, you must arrive four days before your scheduled first COVID-19 antigen test and quarantine in a hotel or other local accommodations until your scheduled test day and time. If you are fully vaccinated, a post flight quarantine is not required.

For More Information

If you have additional questions or concerns, please contact your loved one's treatment team or call 404-315-8333 and ask to speak to Dr. Ray Kotwicki, Charles B. West Chief Medical Officer.

You may also want to reference information on coronavirus provided by the Centers for Disease Control and Prevention:
https://www.cdc.gov/coronavirus/2019-ncov/index.html

Mental Health Resources and Pandemic:
COVID-19 Pandemic and Mental Health